Exchange It is a Shopify App that is designed to help you process even returns quickly and easily! There’s no need to keep any separate lists or open new accounts, all orders a managed within the Shopify system.
Easy, just click here to install it from the Shopify App Store. Try it free for 7 days!
There are two simple methods to create an exchange order or restock products. Method 1, enter the order number on the Exchange It homepage to look up a specific order. Method 2, open the order details page in the Shopify back-end, select “More actions”, then press “Exchange with Exchange It”.
An even exchange is when a customer wishes to return a product and change it for another product of equal value. The most common example is a change in the size or colour of a particular item. E.g. Small T-shirt exchanged for a Medium T-shirt.
An uneven exchange is when a customer wishes to change a product for another product of a different value. This could be more expensive, requiring an additional payment from the customer or it could be cheaper, requiring a refund from the store.
This app works best for even exchanges but it can also work for exchanges of different values.
To exchange an item of LESSER value, simply issue a refund within the original order for the difference, then proceed to process the exchange with Exchange It.
To exchange an item of GREATER value, it is easiest to choose the "create order" option on the Shopify Orders screen. You can then select the customer, add a product from your store, and issue a "discount" for the amount paid for the original item.
We suggest adding a note to the order that explains why the discount was issued and referring back to the original order number.
You can then email the invoice to your customer for payment. Once payment is received, the order will enter your regular queue.
Exchange It works perfectly for a replacement order if an item is defective, or a repeat needs to be sent to a customer free of charge.
Simply open the order and select “Exchange with Exchange It”, then select the item that is defective, mark zero items returned and do not restock. Then select the same item in the exchange order and the customer information will be auto-filled for you.
Finally press “Place Exchange Order” and then you can fulfil the new order using your normal process.
To uninstall the app, select the apps menu in your Shopify Admin and open Exchange It. Then press the app sub-menu (the 3 dots in the top right) and select “About this app”. Then scroll to the bottom of the page and press “Delete App”.
There will be no code left on your online store by this app.
Feel free to contact our customer service team and they will reply to you as soon as they can!
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