When you receive a return from a customer and you wish to restock the items, simply open the customer's original order within Shopify, click "Exchange with Exchange It" from the More Actions menu or search the order on the Exchange It homepage to start a new restock process.
You'll be given the option to select the product(s) to return (and restock, if desired). Simply select the quantity of each item to be restocked and the relevant location. You can select different locations for different products if you wish.
Top tip: If you regularly use the same location, set it as the Default Restock Location on the Settings Page.
Once this top section is complete, head to the bottom of the page and ignore the other sections. If no products are added to the exchange order section, no new order will be created.
When you are happy with the restock settings, press the “Place Exchange Order” button to complete the process. This will trigger the Exchange Summary that will give you an overview of the restocked items and if there were any errors.
If you have any questions, check out our FAQs page or contact the support team!