Exchange It is built for online stores using the Shopify e-commerce platform. Using this app, you can create exchange orders for items of equal value, like a size small shirt for a size medium, or similar.
Note: No new funds are collected through Exchange It.
Exchange It is super simple and requires no setup by the store owner. Simply install the app and start processing your returns!
When you receive a return from a customer with an exchange request, simply open the customer's original order within Shopify, click "Exchange with Exchange It" from the More Actions menu to create a new exchange order.
You'll be given the option to select the product(s) to return (and restock, if desired). From there, simply select the new product(s) the customer has requested from the drop-down list. This will be added to the exchange order at zero value.
Exchange It automatically populates the original shipping and email addresses, which can be edited if you need to send the new item to someone or somewhere else. Then just press the “Place Exchange Order” to complete the process.
This opens a new order in Shopify which is tagged as an exchange, while also adding a note to the original order which indicates that it has been exchanged.
No new funds will be collected for the even exchange and the app assumes free shipping. Then you can simply process this order using your normal order fulfilment method!
If you have any questions checkout our FAQs page or contact the support team!
