Returns Dashboard: Create Requests Manually

Manual Requests

On the Dashboard page, you’ll notice the “Create new request button”.

The button will let you search your orders and, if fulfilled, request a return for it, the same way your customer would via the Returns Portal.

First you’ll need to search for the order concerned:

You will then land on a Create Request page, which contains all the same information and choices as the Returns Portal page that your customer would see:


Using this page and clicking "submit request" (top right button) will create a request with the items selected, for you to approve.



But why bother with this step?

You’re probably going to approve the request, since you created it yourself!


Specifically for that reason, we have the auto-approve option.
If you check it, your return will be marked as “Approved”, ready for inspection!

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