Returns Portal: How your Customers Use It

How Your Customers Use the Portal

The Returns Portal is an extension of our app that is directly available within your store.

Your Customers will be able to find it after you've added the portal link to your store.

When they land on this page, your customer will need to fill the order number and email they used to make it.

They are then shown the items that they bought:


In this example, let's imagine your customer wants to exchange their polo, but toget a refund for both of their shirts.
They select the exchange option and then tell you what they want in the note, which will be visible to you on every page of the Returns Dashboard.

The "Request button" only works if a quantity and a reason have been given for each item return-requested.

Note that the resolution option that your customer chooses is in no way binding. Take it as your customer's preference.
You will have the final decision in the Returns Dashboard.

After your customer presses "Request Return", you receive a notification email informing you of this request, containing a link that will take you to your Returns Dashboard.

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